A LAWYER has revealed Nike shoppers could get a $100 gift card for a new pair of shoes - and how you can take advantage of the loophole.
The savvy shopper revealed to her TikTok audience that they can return their damaged Nike shoes even if it's past the company's return policy.
Erika Kullberg (@erikakullberg) has a series on her account where she reveals to her more than 9million followers loopholes that could save them money.
In one of her videos, she revealed a Nike loophole that she says the company "doesn't want you to know about."
"Hi, my shoe has a tear, can I get a new pair?" Erika asks in the skit.
However, the Nike employee - also played by Erika in the video - tells her that the shoe was bought almost two years ago and there's nothing that can be done since it's over the 60-day return policy.
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"She has no idea I know - watch this!" Erika says, breaking the fourth wall by speaking directly to the audience.
"I'm not talking about the 60-day return policy," Erika said.
She reveals that she read the terms and conditions on Nike products and learned that as long as it has been less than two years since the manufacture date, which can be found on the shoe, it's covered under the warranty.
"Nike will either give me a brand new pair or a gift card for the same value," she said.
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In the skit, the employee doesn't argue and agrees with Erika.
"Ugh, fine. We don't carry that one anymore so here's your $100 gift card," she said. "Who taught you this?"
"Erika did! She's a lawyer and reads the fine print so I don't have to."
Her video received thousands of comments from several people who used this tactic to get either a new pair of shoes or a gift card.
"I recently returned a pair of Air Max 1s and this is totally true," wrote one person. "Just ring them."
"I just emailed customer support and am shipping my shoes to them tomorrow," wrote another person. "I got them a year ago and the stitching has already some loose but they said any shoes less than 2 years of the manufacture date can be returned."
According to the comments section, a customer doesn't need to have a receipt for their shoes if they are attempting to return them.
If a claim is filed through Nike, the company will base the return of the number on the tag inside the shoe.
According to the Nike website, this policy is still in place when checking the shoe warranty page.
"We stand behind all of our shoes and gear. If your Nike shoes or apparel develop a material or workmanship flaw within two years of the manufacture date, we want to get you back in the game," read the website.
If it's passed the 60-day return but less than two years since the manufacture date, Nike has options for what a customer can do.
For Nike.com and app orders, customers can contact Nike to return the item. This also includes digital Nike.com orders placed at a Nike store.
If purchased in-store, you'll still need to return the item to a Nike store even after the 60s. If you can't visit in person, Nike suggests contacting the store to discuss your options.
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Lastly, if you bought the shoes at a Nike-authorized store, you must return the shoes to the original place of purchase.
"We work with authorized retailers to accept returns for products with a material or workmanship flaw," read the website. "If you cannot return to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim."
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